Weak portfolio quality has been a big problem for financial service organizations. The evidence in the literature, establishing strong correlation between training, employee performance and financial results, is overwhelming. This worldview has guided all our training interventions for businesses, parastatals and non-profit organizations for several years. On August 27, 2020, we engaged the management and staff of Total Synergy MCE to deliver training on how to effectively management a credit portfolio in order to keep Portfolio at Risk under 5%. Post-training evaluation as confirmed by the pro-post test that was administered showed tremendous value received by participants.
